ChimeBASS Refund & Cancellation Policy

Last Updated: January 23, 2026

This Refund & Cancellation Policy (“Policy”) explains how subscription cancellations, refunds, licensing purchases, and kids content access are handled for ChimeBASS (“Service”), operated by Durant Digital LLC, a Wyoming company (“Company,” “we,” “our,” or “us”).

By using the Service, you agree to this Policy.

1. General Refund Policy

Because ChimeBASS provides instant access to digital content, including wellness audio, kids content, AI-generated insights, licensed music tracks, and streaming tools, all purchases are considered final unless otherwise required by law.

**In most cases:

Refunds are not issued for subscription fees, music licensing fees, or digital product purchases.**

This includes:

  • Monthly and annual subscription charges

  • Add-on purchases

  • Music license upgrades

  • Artist content downloads

  • API or business features

  • Kids content access

Once access is granted or content is delivered, the product is considered used.

2. Subscription Cancellations

You may cancel your subscription at any time by visiting your account settings.

After cancellation:

  • Your subscription remains active until the end of the current billing period

  • You will not be charged again

  • No partial refunds or prorated credits are offered

  • All premium features and licensed content access end when the billing cycle expires

It is the user’s responsibility to cancel before the renewal date.

3. Free Trials

ChimeBASS may offer trial periods for new users.

When a free trial ends:

  • Your payment method will be charged automatically unless you cancel beforehand

  • No refunds are provided for charges caused by forgotten or unattended accounts

Free trials are limited to one per user unless explicitly stated otherwise.

4. Music Licensing Refunds

Music licensing fees are non-refundable, because:

  • Licensing grants are delivered instantly

  • Download logs are created at purchase

  • Legal rights transfer at that moment

Once a license is issued, it cannot be revoked or refunded.

This includes:

  • Personal-use licenses

  • Commercial-use licenses

  • Business or enterprise licenses

  • Kids-program licenses

  • Broadcast rights

Be sure to select the correct license before purchase.

5. Kids Content Subscriptions

For safety and compliance:

  • Kids content access follows the same subscription rules

  • Parents or guardians are responsible for managing their billing

  • Kids-mode or child-friendly audio does not change refund eligibility

No refunds are issued for unintended use by children under a shared account.

6. Billing Disputes

If you believe a charge is incorrect, contact us at support@chimebass.com before filing a dispute with your bank.

We will:

  • Review your account

  • Verify the transaction

  • Provide a resolution where applicable

Unauthorized disputes may result in:

  • Account suspension

  • Revocation of licensing permissions

  • Termination of subscription access

Chargebacks for legitimate purchases may be considered misuse.

7. Refunds for Technical Issues

Refunds are not guaranteed for technical issues because:

  • The Service is delivered as-is

  • Outages may occur due to external providers

  • Playback may vary by device or network

However, we may issue a courtesy credit at our discretion if:

  • The platform experienced prolonged downtime

  • A critical service feature was unavailable

  • A rare billing error occurred

Credits do not convert to cash refunds.

8. Third-Party Payment Platforms

If you purchased ChimeBASS through:

  • The Apple App Store

  • Google Play

  • Other authorized marketplaces

You must follow their refund rules.
They may have separate policies beyond our control.

Apple and Google handle all refunds for subscriptions purchased through their ecosystems.

9. Account Termination Refunds

No refunds are issued if an account is:

  • Suspended for violating Terms

  • Terminated due to licensing misuse

  • Terminated due to fraudulent activity

  • Manually deleted by the user

Outstanding time on a subscription is forfeited.

10. Changes to Prices or Billing

We may adjust:

  • Subscription pricing

  • Licensing fees

  • Feature availability

  • Billing cycles

Price changes apply at your next renewal.
No refunds are issued for past payments after a price change.

11. Contact Information

If you have questions about this Policy or need clarification:

Email: support@chimebass.com
Address:
Durant Digital LLC
30 N Gould St
#55338
Sheridan, WY 82801
USA

We aim to respond within 3–5 business days.