ChimeBASS Privacy Policy

Last Updated: June 5, 2025

Your Privacy Matters to ChimeBASS

This Privacy Policy describes how ChimeBASS.com, along with our subsidiaries and affiliates (“ChimeBASS,” “we,” or “us”), collects, uses, and discloses information about you. This policy applies when you use our websites, mobile applications, immersive experiences, the ChimeBASS Player, the ChimeBASS Flow Subscription, and other online products and services (collectively, the “Services”). It also applies when you contact customer support, interact with us on social media, or engage with us in any other way. Some Services may have a separate privacy policy, which will be indicated if they link to a different notice.

1. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page and may provide additional notice as required by law.

2. Information We Collect

Information You Provide to Us:

  • Personal Details: name, email address, and contact information.

  • Payment Information: details required to process payments, securely managed by Stripe and other third-party processors.

  • Account Information: passwords, preferences, subscription status, and information related to your ChimeBASS Flow Subscription and ChimeBASS Player account.

  • Feedback and Surveys: responses to surveys, product reviews, and feedback.

  • Wellness Information: sleep habits, moods, reflections, or other wellness data shared during immersive experiences (collected with your consent).

Information We Collect Automatically:

  • Usage Data: interactions with our Services, including the ChimeBASS Player (e.g. tracks listened to, playlists created, streaming activity, and playback logs).

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Log Data: server logs, including IP addresses and timestamps.

  • Communications: chat messages, call recordings, support interactions.

Information from Third Parties:

  • Payment Processors: transaction details from Stripe, including subscriptions and purchases for the ChimeBASS Flow Subscription.

  • Social Media Platforms: interactions and public posts if you connect your account.

  • Third-Party Integrations: data from health apps or calendar apps (with your permission).

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services, including the ChimeBASS Player and ChimeBASS Flow Subscription.

  • Manage user accounts and process payments through Stripe and other third-party processors.

  • Personalize content and recommendations based on your player activity and preferences.

  • Send transactional and marketing communications.

  • Analyze trends and measure platform performance.

  • Detect and prevent fraud or misuse of the Services.

  • Comply with legal obligations.

  • Aggregate or de-identify data for research and analytics.

4. How We Share Your Information

We may share your information with:

  • Service Providers: such as payment processors (e.g. Stripe), hosting services, and analytics providers.

  • Professional Advisors: legal, accounting, or auditing partners.

  • Legal Authorities: when required by law or to protect our rights.

  • Business Transfers: in the event of a merger, sale, or asset transfer.

  • With Your Consent: when you direct us to share information or use third-party integrations.

5. Advertising and Analytics

We partner with analytics providers and advertising networks to deliver relevant ads and measure performance. These services use cookies, pixels, and similar technologies to collect information about your activity on our Services and other websites.

6. Data Security

We implement technical, administrative, and physical safeguards to protect your data. However, no system is 100% secure. Please keep your login credentials confidential and contact us immediately if you suspect any unauthorized access.

7. International Data Transfers

ChimeBASS is based in the United States but processes data globally. We comply with applicable laws regarding cross-border data transfers.

8. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your information.

  • Object to or restrict certain processing.

  • Request a copy of your data.

  • Withdraw consent (where applicable).
    To exercise these rights, please contact us at support@chimebass.com.

9. Additional Information for California Residents

Under the California Consumer Privacy Act (CCPA), we provide additional disclosures regarding the categories of personal information collected, the purposes of use, and third parties with whom we share information.

10. Additional Information for Users in the EEA, Switzerland, and UK

For users in these regions, ChimeBASS acts as the data controller. We process your data based on legitimate interests, performance of a contract, or your consent (where applicable). Contact us for details about data retention and to exercise your data subject rights.

11. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at:
📧 support@chimebass.com